the mozo blog

As winter dies and the stress of losing weight for summer sets in, spare a thought for credit cards that have gorged for months and are entirely unfit for the christmas binge. Now’s the time to think about a balance transfer.

Since you’re a clever sort, you’ll be ogling those super-slim interest rates on Mozo’s credit card comparison page — and hey, who hasn’t snuck a glance at a lusty 0% balance transfer rate? But here’s the rub: that low interest rate could end up costing you money.

“Zounds,” you might reply, and return to your ogling, but bear with us. We’ve been having a bit of a play with our nifty credit card calculator, which spits out the actual cost of a credit card — in place of all this interest rate and balance transfer malarky. The cost is the total you’ll pay in interest and fees to kill off that debt, and as it happens, it’s the best way to judge a credit card.

So let’s peek beneath the balance transfer covers.

• Citibank’s Clear Card, for example, offers a 0% for 6 months on balance transfers — and a stupendous purchase rate of 11.99% for 12 months. However, if you don’t pay off the transfer within that time, the balance reverts to a corpulent 21.24%.

  For a debt of $3000, with repayments of $200 monthly, you’re looking at a cost of $308 in fees and interest.

• Suncorp’s Clear Options Standard credit card, by contrast, offers 1.9% for 12 months, and then 17.99% on the outstanding balance transferred. Punch in the same numbers, and the cost of knocking off that same debt is only $135.

  The difference is, well, clear.

• St George’s Vertigo credit card has a lousier balance transfer offer still, at 2.99% for 6 months. However, after 6 months any unpaid balance doesn’t revert to a sky-high cash rate, but to a quite lovely purchase rate of 12.49%.

  So what does that all mean? The same debt, with the same repayments, will cost $252 to pay off with St George.

And if, ahem, your repayments drop to only $100 each month, while that debt blows out to $5000, here’s the cost of each balance transfer in fees and interest:

Citibank Clear Card: $4639

SunCorp Clear Options Standard: $2304

St George Vertigo: $1974

The conclusion? Pay of that balance ASAP! But if that isn’t feasible, don’t just grab the best headline rate: it could be twice as expensive.

What’s the real cost of frequent flyer miles or cashback points using a rewards credit card?

We’ve all fallen for the promise of free, see-through kitchen scales paid for by credit card rewards points, magical points. Because, let’s face it, we all know the allure of something for nothing, whereas the exchange rates for credit spend, points earned and rewards purchased are anything but transparent. So are you getting value for rewards points?

On behalf of everyone whose free return flight to Dubai is looking more like Dubbo, Mozo has cracked the rewards credit card code, to reveal the true value of all those points, cashback deals and discount programs.

The results are kinda scary, so deep breath.

We thought the main difference between the 100-plus different rewards credit cards would be how many toasters / flights / gift cards you get for your annual credit spend. But in many cases, the points expire before you can cash them in, or the rewards offered takes years to attain; worse still, the value of rewards earned is often less than the annual fee.

So how do you beat the rewards card market? Well, it all depends on your credit card spend — but our new Rewards Revealer lets you plug in your numbers for a personal solution. And you’ll find the results are wildly different for flights, giftcards and cashback offers.

If you spend $15,000 a year, the best rewards cards (determined by the value of rewards minus annual fees) are:

for gift cards: Myer Visa Card — $111
for cashback: American Express Blue Sky Credit Card — $103
for domestic flights: Jetstar Mastercard — $101
for international flights: Westpac Earth — $100

Whereas for $50,000 a year, it’s a completely different story:

for international flights: Citi Emirates Platinum — $1,021
for domestic flights: Jetstar Platinum Mastercard — $851
for gift cards: ANZ Rewards Gold — $621
for cashback: Westpac Altitude Platinum — $603

Remember, the interest rates on rewards credit cards nudge up to an outrageous 20%, so unless you pay off the whole balance every month, you’re unlikely to benefit from a rewards card.

Why not check out where your credit card ranks, or who gives you the most covetable appliances a year?

Get to the points at http://mozo.com.au/credit-cards/rewards.

Richard Branson was in Sydney yesterday, bearing the news that Virgin Money is relaunching its consumer banking arm. Earmarked by Branson as “classic Virgin territory” due to the domination of the Big 4 in the marketplace, Virgin Money has declared its intentions, in alliance with Citibank, to make a ‘fair profit’ on the back of “simple and fairly priced products”. The first cabs off the rank in this quest to take on the Big 4 are in the credit card and savings account market.

Virgin Saver
The Virgin Saver is Virgin’s online savings account, a no fees account with a variable introductory rate of 6.75% for 4 months that falls back to 5.35%. These numbers put it right up there with the top 5 standard and promotional savings account rates in the market and it’s a great product, particularly as it lacks the deposit and withdrawal conditions held by some products.

Virgin No Annual Fee Credit Card
The Virgin No Annual Fee Credit Card is Virgin’s ‘no frills’ card. No annual fee and no rewards of any note. It comes with an introductory offer of 2.9% on balance transfers for six months and an ongoing purchase rate of 16.95%. Whilst promoted as “simple and fairly priced”, there are only 44 interest-free days and the card features the sneaky trick we’ve previously highlighted of reverting the balance transfer to the much higher cash advance rate of 20.99% as well.

If you plan on carrying a debt, using our credit card comparison table one can see that there are other low rate and low fee cards that could save you over $500 over 3 years on an average balance of $3000, taking into account the interest and fee costs. However, if you plan on paying off your balance in full each month, this card will cost you nothing, and is well worth picking up for those who enjoy things like the choice of card colour and Virgin’s customer service.

Virgin Flyer Credit Card
The real headline grabber here is the last product on the list, the Virgin Flyer Card, its Platinum frequent flyer card. And it’s a bit of a Jekyll and Hyde proposition.

What Virgin is hoping will sell this product is the flight rewards. The biggest selling point is that four times a year, you’ll get 2 for 1 flights on Virgin Blue. It’s a great feature that’s sure to appeal to many. Factor in the best earn rate for velocity points without getting an Amex, for the first $1,500 monthly spend anyway, and it’s a very good rewards card. Using our credit card Rewards Revealer, at the Australian average spend of $14000, it’s the clear leader once you factor in the free flights. For the high rollers looking for a Platinum Card, those spending $50,000 a year would only derive more value from the Citibank Emirates Platinum card, taking annual fees and free flights into account.

It must be noted however, that as a day-to-day credit card, it’s a pricey option. The rates’ conspicuous absence from Virgin’s release is a signpost to the card’s steep nature. With a rate of 20.99% for both purchases and cash advances and a balance transfer rate of 6.9% for 6 months that reverts to 20.99%, it’s one of the most expensive cards on the market. Throw in the interest free period of only 44 days and you can definitely say it’s not a card to accumulate debt on.

The Verdict
The Virgin Saver looks a winner, particularly given its simplicity. The No Annual Fee card is a good basic card for those who pay off their balance in full each month, but there are better options for those who like to rack up a debt. Again, the Virgin Flyer card also isn’t one for the debt accumulators, however it makes up for it with an excellent flight rewards program. With home loans yesterday stated to be in their sights, it’ll be interesting to see where Virgin goes next.

Compare all savings accounts and rewards credit cards at mozo.com.au

A slew of Australia’s banks, including the Big 4, are facing, what is being labeled as the largest class action case in corporate history. Litigation funder IMF Australia is funding several class action suits against the banks, seeking at least $400 million of the $5 billion charged in ‘exception fees’ by the banks.

Exception fees are fees charged by banks for ‘exceptional’ circumstances. These circumstances include late payment fees on both credit cards and loans, over-limit fees on credit cards, honour fees when overdrawing a bank account, and dishonour fees charged for cheques that bounce. Reserve Bank data shows that banks charged consumers $961 million in exception fees in 2008.

The impact of these fees on your credit card cost can be significant. Say you’re on a ‘low rate’ credit card with an interest rate of 11.99% and running a $3000 balance. A $30 charge for being a couple of days late on a payment effectively makes your interest rate 12.99% in terms of your cost. If you’re late or overdraw a few more times over the course of the year, the additional costs effectively transforms your low rate card into a middle of the range card without any of the perks.

The principal legal argument for the class action is that when a customer breaks a contract with a bank (by making a late payment for example), the bank may only be able to recover a reasonable estimate of the cost. IMF Australia’s contention is that the banks charge fees much higher than what can be termed a ‘reasonable estimation’, given that it actually costs banks “only a few dollars at most” when you make a late payment or overdraw on your account.

There is a foreign precedent, with close to a million Britons unsuccessfully seeking compensation for overdraft charges in 2009, though a new case set to be heard in Glasgow in June could lead to more litigation. The issue also reared its head in America, with the US Federal Reserve recently ruling that creditors must obtain a consumer’s consent before charging fees for transactions that exceed the credit limit.

Here in Australia, the worst offenders for credit card over limit and late payment fees are Citibank and Suncorp, both charging a whopping $40 for each occurrence. Even NAB, who made a great deal of noise when slashing bank account fees this year, still charge $25 for going over your card limit and $30 for a late payment. Westpac and St. George lead the way, charging only $9. However, the case goes back six years, which could still spell trouble for those who have only recently cut fees.

Even though there will most likely not be a resolution for years, if ever, it will be intriguing to see how the banks behave in the light of all this publicity, particularly in a time of record profits. Even if this case is successful, it almost goes without saying that the banks will find other means to maintain their margins, whether through higher regular account fees or interest rates. As a consumer, the best way to deal with this is to shop around. Only when customers start voting with their feet (and their wallets) will banks really address these issues.

Banking comparsions at mozo.com.au

As you may remember, a media firestorm erupted last week when Westpac announced it would charge interest on fees and interest on all Westpac Credit Cards. Westpac defended itself by saying this is standard practice among banks — but just how standard is it?

Well, it seems Westpac was right. Across the ‘Big 4′, interest is charged on interest and fees. And they’re not the only ones either, with the likes of American Express, Citibank and St George all guilty of the same tactics.

But this isn’t all — while digging into the fine print about interest and fees, I discovered a myriad of sneaky tricks banks use in charging customers. Forget the trivial feats of magicians and illusionists like Blaine, Copperfield or Criss Angel; for real trickery you need look no further than your monthly credit card statement.

For example, a widespread ace you’ll find up providers’ sleeves involves the specific debts your repayments actually pay off. Most cards’ conditions require your repayments to go towards those purchases that attract the lowest rate. This makes any purchases made at a higher rate more likely to attract interest charges, as they are the last to be paid off.

Another little rabbit in the hat is the date from which interest is charged. Instead of charging interest from the date a transaction is posted to your statement, some providers charge from the date of transaction. While there’s only a few days’ difference, it can add up, especially for larger purchases.

And then there’s the cleverest banking sleight of hand — the ‘prestige’ in magician’s parlance. The typical 44-55 days interest-free period on purchases is often viewed by customers as a breather between spending and interest charges. But quite often this buffer pulls a disappearing act. If your balance is not paid in full by the due date, you’ll lose your interest free days with Commonwealth, ANZ and Westpac. NAB is more lenient, but you still have to maintain your monthly minimum repayment.

So what does this mean for your bottom line? If you lose your interest free days, your bank will levy interest comprising a total of daily interest charges on your purchases going all the way back to the date of purchase. While NAB and ANZ only charge this interest on the overdue amount, Westpac and Commonwealth Bank will charge the 55 days of interest retrospectively on the entire balance, even if minimum repayments are met. What’s more, you won’t get those interest-free days back until those old balances are paid in full. In some cases, such as BankWest, you’re required to pay two consecutive statements in full before they give you this ‘luxury’ back.

In The Prestige, the magician Robert Angier (Hugh Jackman) warns us: “If anybody really believed the things I did on stage, they wouldn’t clap, they’d scream.” I’d be surprised if your next credit card statement was greeted with applause…

Compare credit cards at mozo.com.au

Headlines were made yesterday when Westpac announced it will charge interest on interest charges and fees on all its credit card accounts, starting in June. While media commentators and consumer groups savaged the bank, and the Treasurer labelled it a “serial offender”, the new charges are more or less standard practice — at least among the big banks. So why all the fuss?

On the one hand, as Westpac itself points out, the changes will have a “tiny effect on balances”, apparently 67 cents a month for those affected. Moreover, Westpac is simply coming into line with the other Big 4s – so why single it out for being a late adopter of minimal charges?

The problem is that, at the end of the day, it is another tricksy initiative: fiddling with the fine print to raise revenue without altering the headline rate. And if the net result is in fact tiny, is it really worth the media storm that’s now engulfed the bank?

You have to think Westpac’s PR department has either had a really big St Patrick’s Day or been taken hostage by the bean counters. Consumer sentiment towards Australia’s largest home loan lender is at an all-time low, following its 45 basis point rate rise in December and the subsequent smoothie-fueled furore. Gail Kelly’s leaked comments about rising funding costs – and possible interest rate hikes of a further 30 to 40 basis points – have hardly helped. And profits are already up a third on the previous year, while Westpac was awarded the double-edged title of “World’s most profitable bank” by the famed Boston Consulting Group.

Justifying new charges in a general banking climate of fee cuts is a difficult proposition. At the same time, slamming a bank for catching up to its peers on a minor new charge is more media stunt than serious consumer advocacy.

Stay tuned for our wrap up of sneaky credit card fees — who’s leading the charge, and who simply has bad PR.

Compare credit cards at mozo.com.au

As GFC mud was slung in the States, Congress ducked for cover behind its credit card reforms — which were passed in May last year and have just come into effect. Whether similar changes should be expected in Australia remains uncertain, and will be some time off if they do eventuate. As far as the US reforms go, there’s both good and bad news for consumers.

On the upside, random interest rate changes have been abolished, as the centrepiece of the reform. How and when banks can raise interest rates is now tightly regulated, and they must give at least 45 days’ notice before increasing their interest rates. Furthermore, a review of penalty rates and fees is scheduled for later this year.

The major lenders have responded, however, by hiking up fees, and inventing new ones. So your balance transfer with JPMorgan Chase will now attract a 5% fee. Let’s hope that one doesn’t emigrate down under.

And credit card rewards have also been hit with various creative penalties, such as no points accrued on purchases if the customer is late with a payment (courtesy of American Express co-branded cards).

One of the big wins (for consumers) is restrictions on credit limits, and more stringent credit cards application processes, with lenders tightening up access to credit. Which may seem rough to those struggling to find a provider, but will hopefully lead to fewer borrowing more than they can afford.

Australia is usually a couple of years behind American credit card trends (for example, the 0% balance transfer), so it’ll be interesting to see which, if any, changes trickle through to the domestic market.

compare credit cards at mozo.com.au

Whoever said there’s no such thing as a free lunch was kidding themselves. Banks are literally throwing money at customers to try and get them through the doors.

Take for instance the ING Direct Orange Everyday account: it costs nothing to get it and you can and will earn $60 for free by simply depositing money into the account, making a purchase with your Visa Debit card, and debiting money from your account ($20 each). On top of this, every time you withdraw $200 or more from an ATM, ING Direct will pay you $0.50.

Perhaps you’re the kind of person that likes credit cards rather than debit cards? Not a problem! Sign up for the HSBC Credit Card and you’ll be credited with $50 when you make your first purchase. Or the Woolworths Everyday Money Card, which gives you a $50 shopping card after you make 3 purchases. If you’re smart about these types of deals then you could be making yourself a tidy little sum for about half an hour’s work of filling in application forms. The banks are obviously hoping you will stay with them, but if you wanted you could simply then pocket the money, pay off the purchases and then cancel the card. However be careful doing this, because if you make lots of applications for credit this will show up on your credit history – and that may make it harder to get credit in the future!

Perhaps a better way of getting something for nothing from a credit card is via rewards points on a card that has no annual fee. If you always pay off your card in full, of course! There’s not many cards out there like this, but they include the American Express Gold Ascent Rewards Card, American Express Blue Sky Credit Card, the Bank of Queensland Blue Visa and the Coles Group Source Mastercard. There are also a few rewards cards that waive the annual fee if you spend more than a certain amount each year, including the Amex cards offered by AMP, HSBC and Suncorp.

If you’re the kind of person that can walk past a $50 note lying in the street then this blog isn’t for you. If not then enjoy your free lunch. I know I did.

(Note: the offers mentioned in the article were valid at the time of writing, but they may not be by the time you read it. And of course, there may be terms and conditions on each offer that we’ve not reproduced here.)

Compare credit cards at mozo.com.au
compare bank accounts at mozo.com.au

Being totally independent and objective, Mozo doesn’t always have nice things to say about the ‘Big Four’ banks — especially because they often pawn off their better products to subsidiaries (Commonwealth to BankWest, NAB to UBank, to name a couple). So I decided last night to start digging around and find something competitive being pushed into the marketplace by one of these big players. A few fun-filled hours ensued as I trawled their respective websites, with unnecessary fees and uncompetitive rates as far as the eye could see. Swilling the dregs of my third coffee, I resigned myself to defeat and decided to humbly retreat to the comforts of Celebrity Masterchef. I’ll just have one last quick poke around, I said to myself, then go check how many cravats Matt Preston’s wearing.

And then I stumbled on the NAB Low Rate Visa Card — hold the celebrity cook-off!

First of all, the card has a very low rate on purchases: 10.99%, one of the best on the market. A relatively low annual fee of $49, and 55 days interest fees are other nice, if not inspiring benefits. The real thing that makes this card a winner is the promotional offer: 0% on purchases and balance transfers for the first 6 months.  With Christmas looming, this card could be a real winner for those hoping to spread the festive load over half a year without having to pay any extra interest.

Plus there’s a big saving on interest payments if you transfer a balance from another card — 0% for 6 months. The one stumbling block here is what happens after these 6 months. The purchase rate reverts to 10.99%, so that’s fine. However, balance transfers revert to the cash advance rate, which is set at a not so competitive rate of 19.99%. And in another sneaky twist, you’ll have to pay off that low-interest purchases debt before you can put a dent in the higher-interest balance transfer.

This card will save you a bunch — but ONLY if you can pay everything off in 6 months.

So NAB has proved the Big 4 can actually put out a quality product that’s economical to boot. If you can pay off that balance transfer in time, this could be the card that will feather your present nest without breaking the bank. Just make sure they’re not all cravats.

Compare credit cards with mozo.com.au

Last month Jetstar rather unexpectedly unveiled its new line of credit card, the Jetstar Mastercard. We’ve seen this before when Virgin – amid a blitz of fanfare and publicity – launched their card back in 2003. Jetstar, as we all know, run their airline on the low-cost carrier model and as such, they’ve decided to try to extend this image of affordability and price-competitiveness to their credit cards. An interest rate of 10.99% on purchases certainly does that, placing it solidly among similar cards, while the offer of 0% on balance transfers for 6 months is an attractive option for those looking to switch over — the bonus being that it reverts back to the low purchase rate rather than the significantly higher 19.99% cash advance rate of most other credit cards. The annual fee of $49 is at the lower-end too.

But here’s the thing: as far as placing itself in the ‘low rate credit card’ market goes, this card really is nothing spectacular in terms of pricing. There are cards out there with better combinations of rates and fees, such as the BankWest Lite Mastercard or even the NAB Low Rate Visa. The only real point of difference, and what we assume Jetstar is hoping will sell this product, is the ‘Jetstar Dollars’ rewards program. The addition of this program makes the Jetstar card the lowest rate credit card that offers rewards.

It makes a snappy little media soundbite, but are these rewards any good? Well, here’s how it works. You accrue ‘Jetstar dollars’ at a rate of 1 cent for every real dollar spent. As soon as you accrue $100 dollars they automatically send you a travel voucher to be used on any Jetstar flight (or if you prefer, you can request it early in increments of $25). From here on in, unlike any other flight rewards program, Jetstar really do put a gun to your head. You have to book using that voucher within 3 months, and travel within 6. You can’t accrue enough dollars to buy a flight to Hawaii or Bangkok or any other exotic destination; you’re effectively limited to $100 off your trip — or a summer holiday in Adelaide. Just what you always wanted.

They go on to boast in their press release that you can save up to $500 dollars annually on Jetstar fights. But for this to happen, you have to spend $50,000 on your card (anything over this doesn’t earn Jetstar dollars), in which case you’ll get 5 separate vouchers to be used up within those narrow timeframes. Perhaps when Qantas points become an option (mooted for mid-2010 release), we’ll take a bit more interest.

So all up, look, maybe we’re being a bit harsh on the Jetstar card. As a package it’s relatively competitive. However, when you’re making the leap from airline to credit card, they should’ve taken a leaf out of the Virgin book. When Virgin launched their credit card, it was revolutionary for the time -  no annual fee, instant rewards, a very low rate and small things like colour choices and real people on the phone. Sorry to clip your wings Jetstar, but your card is nothing special.

Compare credit cards with Mozo.com.au